Frequently Asked Questions

Frequently Asked Questions

Where are you located? 
Paradise on Queen is located at 1860 Queen Street East, Toronto ON M4L 1H1. Major intersection: Queen/Woodbine. Easily accessible by TTC (92 bus from Woodbine Station or the 501 Queen Streetcar)

What services do you offer?
We proudly offer eyebrow shaping, tinting, lash tinting, and bridal hair and makeup artistry services. 

Do you do waxing or threading?
We only offer threading at this time as it is the safest and gentlest form of hair removal. It also allows us to be ultra-precise so perfect eyebrows are guaranteed every time!

Are your products tested on animals? 
We can proudly say that we are 100% cruelty free! Every brand we carry undergoes a high amount of scrutiny based on their ethical practices and standards. 

Do you use recyclable packaging? 
All of our business practices are aligned with environmental sustainability - our promotional and packaging materials are all made from post-consumer recycled or renewable resources, printed with soy-based inks, and are biodegradable. We save paper and plastic shipping materials from our wholesale orders and reuse what we are able to! We are proudly part of Noissue's Eco-Packaging Alliance and will continue to work towards being as environmentally sustainable as possible. 

What about Curbside Pickup? 
Curbside pickup is available as an option at checkout. Once you receive an email saying your order is ready you may pick it up from our retail location at 1860 Queen Street East.

Can I pay with cash? 
We are cashless! We accept Visa/Mastercard/American Express/Paypal

Are your products vegan? 
Many of the products we carry are vegan! If a product is vegan, it will always be clearly stated on the product page. 

Do you offer skincare consultations? 
Yes we do! Send us an email at hello@paradiseonqueen.com if you are interested in an in-depth consultation and customized recommendations. 

Do you offer free shipping? 
Free expedited shipping with Canada Post is automatically applied for orders over $65. For all other orders, flat rate shipping is available for $10. Tracking info is always included. 
If you live within 1km of our retail location 1860 Queen Street East, you may also take advantage of free local delivery at checkout. 

Do you offer returns or exchanges?
At this time, all sales are final. If you have had an allergic reaction to a product, you may be eligible for store credit. Please send a detailed email to hello@paradiseonqueen.com.